News & Updates | December 5, 2017
I feel much honoured to be part of this program. This will help me and my organization to attain own goals and to deal with service challenges internal and external to the organization. ROHEI has done a very good job in delivering the purpose of this training and I will definitely apply what I've learned in my day to day interaction with my team and in dealing with the challenges at work. Thanks a lot ROHEI Team!
Alba Lulette Martinez Manager of a major bank
The trainers Calvin, Sherman and Matthew have excellent presentation skills and in depth knowledge in the topics relevant to our organisational needs. The materials were well arranged and they are very interactive with all the participants which makes serious lessons fun and memorable. I have benefitted much from this facilitation and would definitely recommend ROHEI as the training organisation of choice.
Chen Po Jan Senior Assistant Director, National University Health System
Not a "typical course/workshop". Done in an interactive and light-hearted manner and yet was able to achieve the objectives. The activities allowed participants to better understand corporate core values and service standards. At the end of the day, it was evident that everyone was positive-minded, and all ready to display and share back at the workplace what they have learnt from this one-day program.
Wendy Loh Vice President (Ground Handling Marketing), SATS Ltd
Experiential learning customized for your team
WE BRING YOUR CORE VALUES TO LIFE
Core values don’t just belong on a wall. They should be expressed in the thoughts and actions of your team. Our training translates your organization’s core values into daily behavior. We design learning experiences that allow your values to come alive in your people.
CUSTOMIZED LEARNING FOR YOUR TEAM
We craft learning experiences and training programs for your team according to your needs and goals. When training is customized, it addresses problem areas and initiates change and relational breakthroughs
EXPERIENCES THAT TRANSFORM HEARTS AND MINDS
When a learner’s mind and heart are both engaged, training is effective and lasting. Our training is experiential—inspiring and engaging—and results in behavior and attitude change and improvement.
A PEOPLE-CENTERED APPROACH
Culture is created and sustained by people. Our training puts a premium on valuing people and relationships. This approach enables people to grow and thrive at the workplace, nurturing a culture of trust, excellence, and relatability.
Today's corporate workplace is plagued with fear, anxiety, and relational tension. An unhealthy, toxic work culture negatively affects business.
The work environment you create is crucial to nurturing high performance in the workplace. People are key to success and sustainability. When people can thrive in their work, your business will too.
We are ROHEI Corporation, a team passionate about creating inspired learning experiences for individuals and organizations. Every learning experience, whether it’s a workshop, executive coaching program, or a customized learning carnival, is crafted with deep care for our learners and attention to every detail. We have trained over 45,000 learners to date.
A team of over 60, we are a diverse and energetic multicultural bunch, a people-loving troop emerging from various industries and backgrounds, coming together with a singular goal and passion: to inspire hope, joy, courage and purpose in the global workforce.
ROHEI has helped schools build a healthy culture in which educators and students can thrive and flourish. Our vision is to inspire educators to model timeless universal values and instill them in the hearts and minds of students, and to see each student’s uniqueness and support and encourage them through their learning journey. Students spend an average of 6-8 hours in school daily and eucators are one of the primary influencers in shaping their values and character. Providing values-based training for educators will have a far-reaching ripple effect on the youth and the next generation.
Logistics & Transport
ROHEI has contributed to culture change in the logistics and transport industry, and an increasingly people-oriented culture in the companies we’ve served. We have helped organisations such as J Logistics, CMA CGM & ANL (Singapore), and SATS, in reinforcing core values, and teaching resilience and change management. Our vision is to see a highly engaged logistics and transport workforce, well-equipped with self-management and people skills, motivated towards productivity and innovation, and flourishing and thriving in their lanes.
ROHEI has helped steer players in the manufacturing industry toward a people-oriented culture by levelling up the Emotional Intelligence skills of technical professionals and managers, and supporting them to lead high-performance teams. Our manufacturing clients include Epson, Grundfos, FMC, and Hewlett-Packard. Our desire is to help the industry raise up leaders and managers who will engage their team, and lead with the heart as well as the mind—to be relatable, approachable, manager-coaches that help each staff member thrive at work and in life.
Govt & Stat Boards
ROHEI supports government agencies in their quest to be more citizen-centric, mindful of the customer’s experience of systems, processes, and services. We reinforce a mindset for a whole-of-government approach, inspiring government staff to take new approaches, as well as to be resilient and equipped for change. We’ve worked with the Civil Service College, Peoples’ Association, Maritime and Port Authority of Singapore, the Singapore Workforce Development Agency (WDA), and Ministry of Home Affairs, inspiring and motivating teams in creating seamless experience for citizens, and to incorporate design thinking and creative solutions to meet the varying needs of Singapore’s citizens and residents.
ROHEI has been instrumental in helping key healthcare players in Singapore by reinforcing values alignment among their staff, imparting the heart of service, and initiating culture transformation. Individuals in the healthcare industry have a unique calling and heart to care and serve, and we have enjoyed working with healthcare organisations such as Parkway Pantai, Changi General Hospital, Sengkang Health, and the National University Health System, and partnered with leaders and staff to help align personal and professional calling, pursue greater confidence in service delivery, and change mindsets towards greater empathy and sensitivity against the backdrop of changing demographic needs (such as an aging patient population) and healthcare issues. We envision a renewed focus on patient relations in the industry that will transform the patient experience.
We partner with major banks to design and deliver holistic learning programs for their staff. These programs have resulted in improvement of CSISG (Customer Satisfaction Index of Singapore) scores, increase in number of compliments, decrease in complaints, and improvement in productivity through empowering frontline staff to handle issues without the need to escalate to management. In this dynamic, highly competitive industry, we find great joy in being able to motivate and encourage the workforce, allowing teams to see their significance, and recognize the importance of each team member. We’ve seen what a difference it makes when staff appreciate each other and work in unity.
Travel & Tourism
ROHEI partnered with the Singapore Tourism Board, working with their three Marketing divisions to improve team effectiveness across levels to integrate their efforts and deliver better results. The Singapore Tourism Board continues to approach us for learning experiences in Singapore. We seek to help the Travel and Tourism industry grow by providing the training arm for business travelers looking for new learning experiences during their trips to Singapore. We are also equipped to provide service training courses to tourism students.
Technology & Telco
Working in the Technology and Telco industries is a roller coaster adventure. Resilience is a key value in such a rapidly changing landscape. Our vision for the Technology and Telco workforce is to be built for change—to have the skills, character, resilience, and passion to excel in this field. We’ve partnered with a major telecommunications company through a rigorous restructuring process. Our main role was to upskill and integrate Store Consultants and Customer Service Staff and create a seamless customer experience. Another key client we have in the industry is StarHub.
SMEs face the challenge of survival in a business landscape dominated by MNCs. The key to a lasting business is to make investments that will carry SMEs through the long term. More than anything these are investments in people development. Build a people-driven culture, that results in higher productivity, increase in loyalty among staff, increase in trust, attract and keep talent. We envision a culture transformation in SMEs, and a workforce that loves what they do, and who they do it with. We believe that in the long run this will translate to the lasting success of SMEs.