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Service Excellence

Programs

ROHEI Lead with Service Vision

Lead with Service Vision

 

This program covers the knowledge and application skills in leading a team to deliver service excellence that is in line with the organization’s customer-focused strategy. It includes promoting a customer-centric environment and analyzing the team’s performance to identify areas of improvement.

 

ROHEI Service Excellence

The Heart of Service

 

Teach your staff how to deliver superior service by being operationally excellent, which involves utilizing service operational resources, effective teamwork and the ability to address service performance issues. They will also recognize service challenge triggers and use appropriate communication techniques in handling difficult customers.

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