A 2-day learning fiesta, to start getting your team ready for change.
This program covers the knowledge and application skills in leading a team to deliver service excellence that is in line with the organization’s customer-focused strategy. It includes promoting a customer-centric environment and analyzing the team’s performance to identify areas of improvement.
Teach your staff how to deliver superior service by being operationally excellent, which involves utilizing service operational resources, effective teamwork and the ability to address service performance issues. They will also recognize service challenge triggers and use appropriate communication techniques in handling difficult customers.
Thank you so much for the lively and engaging session. It was very well-designed, interesting and fun for everyone. I was so thrilled when i stepped into the training rooms, the design and decor were brilliant and very impressive. This was definitely the best training event I have attended.
David Chew CRO, Safra
ROHEI makes training meaningful and beneficial the fun and exciting way. The programs stay exciting throughout. Good job team ROHEI! Appreciate your dedication. Look forward to be with you guys soon. Thanks again Christine, Alfred and Royston.
Noorashidah Binte Abdul Aziz Customer Service Officer, SATS
Thank you for your passion in delivering the programme in an interesting and fun way. We have benefitted from the key objectives and will take it back with us and put in good use at our workplace.
Lily Operations Manager, NUS