The Heart of Service
Impart superior service and operational excellence on your staff
Teach your staff how to deliver superior service by being operationally excellent, which involves utilising service operational resources, effective teamwork and the ability to address service performance issues. They will also recognise service challenge triggers and use appropriate communication techniques in handling difficult customers.
They will learn to demonstrate the heart-set and behaviors reflective of the service professional, with the right grooming and professional image to project the organisation’s brand position and to create great experiences by going the extra mile to delight clients with professional and personalised service.
Deliver the best service to your customers by grooming true service professionals. Schedule a consultation.